Information We Collect

We collect information that helps us deliver educational services tailored to your business development needs. The type of information we gather depends on how you interact with us.

Personal Information You Provide

When you enquire about our programs or enroll in courses, we collect details you choose to share with us:

• Contact details: Your name, email address, phone number, and business address
• Professional information: Job title, company name, industry sector, and current business challenges
• Education history: Previous qualifications, areas of interest, and learning goals
• Payment information: Billing details and transaction records when you purchase programs
• Program participation data: Course progress, assessment submissions, and feedback you provide

Information Collected Automatically

Our website collects technical information to improve your experience and understand how people use our services. This includes IP addresses, browser type, device information, and pages you visit on our site. We use cookies and similar technologies for this purpose.

How We Use Your Information

We use the information we collect to deliver quality education services and support your professional development. Here's what that looks like in practice:

• Delivering educational services: Enrolling you in programs, providing access to study materials, tracking your progress, and issuing certificates upon completion
• Communication: Sending course updates, responding to your questions, sharing relevant educational content, and notifying you about program schedules
• Improvement and development: Analyzing how learners engage with our content to make our programs better and develop new courses that meet real business needs
• Administrative purposes: Processing payments, maintaining accurate records, and managing our relationship with you
• Legal compliance: Meeting our obligations under Australian law and protecting the rights of all parties involved

Sharing Your Information

We're selective about who we share information with. Your data stays with us unless there's a legitimate reason to share it with trusted partners who help us deliver our services.

Service Providers

We work with third-party providers who assist with specific functions like payment processing, email delivery, and learning platform hosting. These providers only access information necessary for their specific role and are contractually obligated to protect your data.

Legal Requirements

Sometimes we're required to disclose information to comply with Australian law, respond to legal processes, or protect the safety and rights of aereondorpeos, our learners, or others. We'll only do this when legally necessary.

Business Transfers

If aereondorpeos undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity. You'll be notified of any such change and your options regarding your personal information.

We don't sell your personal information to third parties for marketing purposes. That's not something we've ever done, and we don't plan to start.

Data Security and Protection

Protecting your information matters to us. We use industry-standard security measures to safeguard the data you entrust to us.

• Encryption: Data transmitted to and from our website uses SSL/TLS encryption
• Access controls: Only authorized staff members can access personal information, and only when necessary for their role
• Secure storage: We store data on secure servers with regular backups and monitoring
• Regular reviews: Our security practices are reviewed and updated to address emerging threats
• Staff training: Team members receive training on privacy obligations and data handling procedures

While we take reasonable steps to protect your information, no internet-based service can guarantee absolute security. We encourage you to use strong passwords and keep your login credentials confidential.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We're committed to making it straightforward for you to exercise these rights.

Access and Correction

You can request access to the personal information we hold about you. If you find any information is inaccurate or outdated, you can ask us to correct it. We'll respond to access requests within 30 days and make corrections promptly when requested.

Withdrawal of Consent

If you've given us consent to use your information for specific purposes (like marketing communications), you can withdraw that consent at any time. This won't affect the lawfulness of processing before your withdrawal.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any promotional email or contacting us directly. We'll process your request within 5 business days. Note that you'll still receive essential communications about programs you're enrolled in.

Complaint Process

If you're concerned about how we've handled your personal information, you can lodge a complaint with us. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

Data Retention

We keep your information for as long as necessary to provide our services and meet legal obligations. Different types of information have different retention periods.

• Active learner records: Maintained while you're enrolled in programs and for 7 years after completion to meet education sector requirements
• Financial records: Retained for 7 years as required by Australian taxation law
• Marketing preferences: Kept until you withdraw consent or request deletion
• Website analytics: Aggregated data retained indefinitely; individual session data deleted after 26 months

When retention periods expire, we securely delete or anonymize your information. You can request early deletion of certain information, though we may need to retain some records to meet legal obligations.

Cookies and Tracking Technologies

Our website uses cookies to improve functionality and understand how visitors use our site. Cookies are small text files stored on your device that help us recognize you on return visits.

Types of Cookies We Use

• Essential cookies: Required for the website to function properly, including session management and security features
• Performance cookies: Help us understand how visitors interact with our site by collecting anonymous usage data
• Functional cookies: Remember your preferences and settings to personalize your experience

You can control cookies through your browser settings. Blocking certain cookies may affect website functionality. Most browsers allow you to view, manage, and delete cookies through their settings menu.

International Data Transfers

We primarily store and process data within Australia. Some of our service providers operate internationally, which may involve transferring your information overseas. When this occurs, we ensure appropriate safeguards are in place.

Any international transfers comply with the Australian Privacy Principles, including ensuring overseas recipients are subject to privacy protections substantially similar to those under Australian law or securing your explicit consent where required.

Children's Privacy

Our services are designed for business professionals and aren't directed at individuals under 18. We don't knowingly collect personal information from children. If we become aware that we've collected information from someone under 18 without parental consent, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The current version always reflects our actual practices. We recommend reviewing this policy occasionally to stay informed about how we protect your information.